So we will

• Serve you respectfully and efficiently.

• Welcome you warmly and thank you sincerely.

• Be knowledgeable about our products and services.

• Welcome your comments and deal with any problems quickly.

You can help us by

• Giving us all the information we need to help you.

• Letting us know if you have any special needs.

• Telling us how we can improve our services.

• Asking us to explain anything you are not sure of.